Circuit 1, station 2
Candidate Information
Theme: Explanations
Patient demographics:
| Name | Jim |
| Age/DOB | 1972 |
| Gender | Male |
| Employment | n/a |
| Pertinent Social History | Smoker |
| Pertinent Medical History | Diabetes type 2 |
| Pertinent Dental History | n/a |
Scenario
The receptionist has come to you because your colleague’s clinic has had to be cancelled due to a Covid infection and one of the patients has still turned up angry and demanding to see a dentist because of their pain.
Listen to the patient and manage their concerns appropriately.