Circuit 1, station 2
Candidate Information
Theme: Explanations
Patient demographics:
| Name | Jim |
| Age/DOB | 1972 |
| Gender | Male |
| Employment | n/a |
| Pertinent Social History | Smoker |
| Pertinent Medical History | Diabetes type 2 |
| Pertinent Dental History | n/a |
Scenario
The receptionist has come to you because your colleague’s clinic has had to be cancelled due to a Covid infection and one of the patients has still turned up angry and demanding to see a dentist because of their pain.
Listen to the patient and manage their concerns appropriately.
Quiz Summary
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Question 1 of 7
1. Question
According to the UK General Dental Council’s principles, what is the provider’s responsibility regarding patient feedback?
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Question 2 of 7
2. Question
Which principle emphasises the commitment to addressing patient inquiries and concerns thoroughly?
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Question 3 of 7
3. Question
How does the provider aim to mitigate patients’ apprehensions about lodging complaints, according to the principles?
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Question 4 of 7
4. Question
What role does patient feedback play, according to the principles, in the continual improvement of service quality?
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Question 5 of 7
5. Question
How does the provider ensure patients can easily access information about the complaints procedure?
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Question 6 of 7
6. Question
Which method is NOT mentioned as a way for patients to share their thoughts, according to the information provided?
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Question 7 of 7
7. Question
How does the provider assure patients that they are following the complaints procedure?
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